Customer Service
Domestic & International Payments
We accept major credit cards, PayPal and wire transfers.
Shipping
Your item will be shipped fully insured, overnight, within 2 days of funds clearing. Orders ship Monday through Friday.
Domestic Shipping Charges (Including Insurance):
Orders:
Up to $749 – Complimentary USPS Priority Mail
$750 and above – Complimentary USPS Express Overnight
International Shipping
Shipping charges apply to all international purchases. Price will be quoted based on value, destination and location availability by carrier. Please call or e-mail prior to placing an order for shipping fees and to verify shipping is available at your location.
Sizing
Complimentary sizing on rings over $750 limited to within 2 sizes unless otherwise stated or approved by Wilson's. Please allow up to 5 business days for sizing. All of our sizings are completed by a master jeweler who specializes in antique and vintage jewelry.
Domestic Return Policy
Wilson’s must be contacted within 3 days of delivery of your package if you intend to return your purchase. You have 10 days to return the item for any reason. If Wilson’s is not contacted within 3 days, and/or we do not receive the items within 10 calendar days, no refund will be issued. You must contact us immediately once you receive your package to notify us of any problems regarding the condition of the piece.
Instructions for Domestic Return
After contacting us within 3 days of delivery of your package, you have 10 days to return your item. All returned jewelry items must be in the same condition as when you received it. No jewelry will be accepted for return if it is damaged or altered. Please contact us at (833)-294-5766 to arrange for your return. We will provide you a return label and instructions for your return via USPS. You must ship the package back to us via USPS and pack the items safely and securely. Once the item is received by us, we will verify the condition of the item and issue a refund within 3 days of receipt. If you have any questions regarding these procedures please contact us at the number provided.
International Return Policy
Wilson’s must be contacted within 3 days of delivery of your package if you intend to return your purchase. You have 3 days to return the item for any reason. If Wilson’s is not contacted within 3 days, and/or we do not receive the items back no refund will be issued. You must contact us immediately once you receive your package to notify us of any problems regarding the condition of the piece.
Instructions for International Return
After contacting us within 3 days of delivery of your package purchaser is responsible for all international shipping costs and tracking must be sent and verified for the return of the item. All returned jewelry items must be in the same condition as when you received it. No jewelry will be accepted for return if it is damaged or altered. Please contact us at (833)-294-5766 to arrange for your return. We will provide you an RMA # and instructions for your return. You must ship the package back to us, insured for the retail value, and pack the items safely and securely. Once the item is received by us, we will verify the condition of the item and issue a refund within 3 days of receipt. If you have any questions regarding these procedures please contact us at the number provided.
Layaway Return
Items purchased or returned on layaway payment plans are entitled to store credit only.
Sales
Promotional sale is not valid on previous purchases, layaway plans or gift cards. Subject to change or cancel at anytime at the discretion of Wilson's Estate Jewelry.
Grading
Unless otherwise stated, all gemstones are graded and are evaluated in their mountings. Approximate weights and average quality grades are arrived at using the Gemological Institute of America (GIA) grading scale. Mountings prohibit full and accurate observation of gem quality and weight, all data pertaining to mounted gems can be considered as approximate unless accompanied by an independent laboratory report (GIA or AGL). Major diamonds are graded with the use of pre-graded permanent master diamonds color comparison stones and the grading nomenclature prescribed by the GIA. Colored Gemstones are graded using the GIA prescribed colored stones grading system and nomenclature. Major colored stones are described using Gem Dialogue color grading system.
Authenticity, antiquity, decorative periods, vintages and or circa dating are determined to the best of our ability based on materials incorporated, methods of manufacture, design, hallmarks and signatures, lapidary techniques, technological developments and consultation of our extensive reference library and materials. Dating and period attributions are not an exact science as decorative periods frequently overlap and borrow influences from one another.